Refund policy

Returns and refunds

You can return most items within 30 days of delivery. To be eligible, the item needs to be unused, in its original packaging, and in the condition you received it.

How to start a return

Email ecamacho.bizz@gmail.com with your order number and, if the item arrived damaged, a photo. We'll reply with return instructions. Please don't send anything back before you've heard from us — parcels returned without instructions can't always be traced to an order.

Who pays for return shipping

You do, for ordinary returns and change-of-mind returns. Return postage is not refundable, and the original shipping charge is not refunded either.

We do, if the item arrived damaged, faulty, or we sent you the wrong thing. In those cases we cover the cost and you have the choice of a replacement or a full refund, including original shipping. Please tell us within 48 hours of delivery and include a photo so we can raise it with the warehouse.

When you'll get your money back

Once your return arrives and we've checked it, we'll refund you within 5–10 business days to your original payment method. How quickly it appears on your statement depends on your bank or card issuer.

Cancelling an order

Email us within 12 hours of ordering and we'll cancel it for a full refund. After that the order is usually already with the warehouse and we can't stop it — you'd need to return the item once it arrives.

Items lost in transit

If tracking hasn't updated for 10 days or your parcel hasn't arrived within 40 days of ordering, contact us and we'll either resend it or refund you in full.

Questions about any of this: ecamacho.bizz@gmail.com